PediFix® Return Policy

No Hassle Returns:

If you are not satisfied with your purchase, you may return it under our 60-Day Comfort Guarantee for a refund minus shipping. PediFix will pay return postage for manufacturing defects or shipping errors only.

Please call us first at 1-800-PEDIFIX (733-4349) or include a note with your return.

Return and Exchange Policy:

Products may be returned for refund or exchange up to 60 days after you receive your order. Refunds are provided for product(s) only.

Products will only be accepted for return or exchange if the following conditions* are met:
The product does not show excessive wear.
The product is not damaged by use or modification.
The product is returned with the original receipt (or copy) to ensure proper credit.
If the product was not purchased directly from PediFix, we will issue a refund or credit not to exceed the MSRP.
*Additional Terms & Conditions apply, please contact us for details.

Items may be exchanged for a different size within 60 days of purchase.  Please return the original item with a receipt and indicate the size you would like in exchange. We will process the exchange as quickly as possible and advise you of any financial adjustments that are required. Please allow 4-6 weeks for processing. 

Please Return To:

Attn: Returns
301 Fields Lane
Brewster, NY 10509

Manufacturers Defects:

Defective Insoles may be returned for replacement or credit up to 6 months from the date of purchase. Any other products deemed defective may be returned for replacement or credit up to 60 days from the date of purchase.  To ensure proper credit, defective products must be returned with a copy of the original invoice. PediFix reserves the right to determine whether the failure of a product is due to a manufacturer's defect or normal wear and intended use. If you believe a product is defective, please contact to determine the best way to resolve the situation.

Lost Shipments:

Occasionally packages get delayed or lost.  In our experience, packages often arrive late or have been delivered to a neighbor.  Thus we have a hold period for 10 business days from the date of the original shipment before shipping a new replacement order.  If USPS tracking is unable to confirm delivery of a package, we will reship the order. 


Third-party sellers on Amazon have their own return and refund policies, and they are responsible for handling transactions and customer service related to their listings. We advise that you reach out directly to the seller and to Amazon for order and delivery issues.

Click HERE for instructions to guide you through the process.